Privacy Policy

Last updated: 14 May 2026

Introduction

This Privacy Policy explains how Richmond Agencies (UK) Limited collects, uses, stores and shares personal information when you use this website, send an enquiry, request a quote, upload artwork, place or discuss an order, or contact the Richmond team.

It is intended to give customers, prospective customers, suppliers and website visitors clear information about what Richmond does with personal information and how privacy rights can be exercised.

Who we are

Richmond Agencies (UK) Limited
Farthing Cottage
Main Street
Walesby
Newark
England
NG22 9NW
enquiries@richmondagencies.com

Richmond Agencies (UK) Limited is the controller of the personal information submitted through this website and handled in connection with enquiries, quotes and customer support.

If Richmond works with trusted suppliers, production partners, delivery partners or website providers, those organisations may process information on Richmond’s behalf or as separate controllers for their own services.

Information we collect

Richmond may collect the following information when it is provided through forms, email, telephone, uploaded files or other correspondence:

• name, job title, organisation name and contact details;
• email address, telephone number, billing or delivery details where relevant;
• product interests, intended use, quantities, deadlines, budget guidance and quote requirements;
• messages, enquiry history, quote notes, order details and customer service correspondence;
• artwork, logos, brand guidelines, Pantone or colour references, proofs and production files you choose to share;
• technical website data such as IP address, device type, browser, pages visited, referral source and cookie preferences where applicable.

Richmond does not intentionally ask for special category information, such as health, biometric, religious or political information, and asks that it is not included in artwork files, enquiries or messages unless specifically necessary. The website is aimed at business customers and is not intended for children.

How we use information

Richmond uses personal information to:

• respond to enquiries and provide product guidance;
• prepare quotes, visuals, artwork checks and production information;
• confirm product options, quantities, branding routes, lead times, delivery requirements and costs;
• manage customer relationships, orders, accounts, records and follow-up queries;
• send service messages about an enquiry, quote, artwork proof, order or delivery;
• maintain website security, diagnose technical issues and improve website performance;
• meet legal, tax, accounting and regulatory obligations;
• protect Richmond, its website, customers and suppliers from misuse, fraud or security issues.

Submitting an enquiry does not automatically subscribe you to marketing emails. If Richmond sends service messages about your enquiry, quote or order, those messages are used to progress your request.

Lawful bases

Richmond relies on the following lawful bases where appropriate:

• Contract: to take steps before entering into a contract, provide quotes, process orders and deliver requested services.
• Legitimate interests: to respond to business enquiries, manage customer relationships, keep proportionate records, improve the website, protect the business and support repeat or related enquiries.
• Legal obligation: to keep financial, tax, accounting and compliance records where required by law.
• Consent: where Richmond asks for consent, for example for optional non-essential cookies or certain marketing communications. Consent can be withdrawn at any time.

Retention

Richmond keeps personal information only for as long as it is reasonably needed for the purpose it was collected, including to manage enquiries, quotes and orders, maintain business records, resolve queries, meet legal obligations and support repeat customer requirements.

Quote and order records may be kept for an appropriate business and accounting period. Uploaded artwork, proofs and production files are kept only where they remain relevant to an enquiry, quote, order, repeat job, customer record or legal requirement. Information that is no longer needed is deleted, anonymised or securely archived where practical.

Sharing

Richmond does not sell personal information. Richmond may share relevant information only where reasonably necessary, including with:

• website hosting, security, email, form, analytics and IT service providers;
• artwork, print, embroidery, engraving, manufacturing or production suppliers;
• delivery, courier and logistics partners;
• payment, accounting, legal, insurance or professional advisers;
• public authorities or regulators where required by law.

Where providers process information for Richmond, they are expected to protect it and use it only for the agreed purpose. Some website or technology providers may process data outside the UK; where that happens Richmond expects appropriate safeguards to be used.

Cookies

The website may use essential cookies required for security, WordPress, WooCommerce or form functionality. Where enabled, analytics or performance cookies may help Richmond understand how visitors use the website and improve pages.

Some third-party services may set their own cookies or collect technical information when embedded features, analytics or security tools are used. More detail is available in the Cookie Policy.

Your rights

Depending on the circumstances, you may have rights to:

• be informed about how your information is used;
• request access to a copy of your personal information;
• ask for inaccurate or incomplete information to be corrected;
• ask for information to be erased in certain circumstances;
• ask Richmond to restrict or stop certain processing;
• object to processing based on legitimate interests or direct marketing;
• request portability of information you provided where the right applies;
• withdraw consent where consent is the lawful basis;
• avoid decisions based solely on automated processing where that has legal or similarly significant effects.

Richmond does not use website enquiry information for solely automated decision-making. To exercise a privacy right, contact Richmond using the details below. Richmond may need to confirm your identity before responding.

Contact

For privacy queries, requests or concerns, contact Richmond using the details below:

Richmond Agencies (UK) Limited
Farthing Cottage
Main Street
Walesby
Newark
England
NG22 9NW
enquiries@richmondagencies.com

If you are unhappy with how your information is handled, please contact Richmond first so the issue can be reviewed. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

This policy may be updated from time to time to reflect changes to the website, business processes or legal requirements.