Customer Support

Frequently Asked Questions

Search practical answers about products, artwork, quantities, lead times, delivery and enquiry-led ordering.

General

What types of branded merchandise do Richmond Agencies supply?

Richmond supplies premium branded merchandise for golf clubs, events and businesses, including umbrellas, Pitchfix accessories, ball markers, bag tags, towels, scorecard holders, headcovers, winter goods and selected corporate products.

Do you work with golf clubs, businesses and event organisers?

Yes. Richmond supports golf clubs, pro shops, corporate buyers, event organisers and businesses that need practical branded products with clear guidance before production.

Can you help if we are not sure what products to choose?

Yes. Send a short brief with your audience, quantity, budget range and required date. Richmond can suggest suitable products and explain the likely branding routes.

Products

Do you specialise in golf merchandise?

Golf merchandise is a core part of the Richmond range. Products are chosen with club shops, golf events, captains’ days, open weeks, tournaments and corporate golf activity in mind.

Can you supply umbrellas, towels, bag tags and scorecard holders?

Yes. These are all key Richmond product areas. Richmond can advise on product styles, logo positions, artwork requirements, quantities and lead times for each.

Do you supply winter goods and seasonal merchandise?

Yes. Richmond can help with beanies, headcovers, winter accessories and seasonal branded ranges, especially where early planning helps products arrive at the right time.

Can you help with event gifting and prizes?

Yes. Richmond can recommend practical gifts, prizes and player items for golf days, hospitality events, open competitions and branded business campaigns.

Branding & Artwork

Do you offer support with artwork?

Yes. Richmond can advise whether your logo file is suitable, where it can be positioned on the product, and whether the branding method affects detail, colour or size.

What file types do you need for logos and artwork?

Vector artwork such as AI, EPS, SVG or PDF is usually preferred because it scales cleanly. High-resolution PNG or JPG files may also help, depending on the product and branding method.

Can we upload artwork with our enquiry?

Yes. The quote form allows artwork upload. If you have several files, a ZIP, PDF, SVG, EPS or AI file is often useful.

Do you provide visual proofs before production?

Where relevant, proofs or artwork visuals should be supplied and approved before production begins. Always check spelling, logo position, colours and quantities carefully.

Quantities & Lead Times

Are there minimum order quantities?

Minimum quantities vary by product, supplier and branding method. Richmond will confirm the practical quantity options when preparing your quote.

How long do branded merchandise orders usually take?

Lead times depend on the product, quantity, branding method, artwork approval and delivery requirements. Share your required date early so Richmond can advise accurately.

Do lead times vary by product?

Yes. Some products can move quickly, while bespoke, engraved, embroidered or imported items may need longer. Seasonal periods can also affect timing.

Can you hold stock for seasonal or repeat requirements?

Stock conversations may be possible for repeat or seasonal requirements, depending on product type, quantities and timing. Richmond can discuss the practical options with you.

Golf Clubs & Events

Can Richmond help with captains’ days, open weeks and hospitality events?

Yes. Richmond can suggest useful, presentable products for key club dates, hospitality events, open weeks, competitions and member-facing merchandise.

Can you supply products for corporate golf days?

Yes. Richmond can support corporate golf days with player gifts, branded accessories, umbrellas, towels, ball markers, bag tags and other event merchandise.

Can you help with seasonal planning and repeat orders?

Yes. Richmond can help plan ahead for club calendars, winter ranges, repeat merchandise and event deadlines so artwork, production and delivery are less rushed.

Quotes & Enquiries

How do we request a quote?

Use the Request a Quote form and include the product area, quantity, required date, delivery location and any artwork you have. Richmond will respond with practical next steps.

Can I request pricing for multiple products?

Yes. Include all products in your message, along with rough quantities and timings. Richmond can advise which routes are most practical.

What happens after we send an enquiry?

Richmond reviews your requirements, checks the product and artwork details, then comes back with guidance on suitable options, quote information and next steps.

Still need help?

Send your requirements and Richmond will guide you through suitable products, branding options and next steps.

Request a Quote

Supplier network

Trusted product and supplier brands

Richmond Agencies works with a carefully selected range of golf, event and branded merchandise suppliers to help customers source practical, professional products.

Pitchfix logo
AM&E logo
GustBuster logo